I'll give you four out of
seven. If we have to ship some samples of the problem units to the vendor
(Spyrus) for investigation, I'd like to be able to do it quickly and not mess
with Customs. Unless, of course, there is no rush on this, then I'll send
you all seven.
-----Original Message-----
From: owner-bugtrack@dieboldes.com
[mailto:owner-bugtrack@dieboldes.com]On Behalf Of Ken
Clark
Sent: March 18, 2002 12:04 PM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going
down -March 2002
From:
owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com] On Behalf Of Tari Runyan
Sent: Friday, March 15, 2002 3:21 PM
To: Bugs
Subject: Spyrus units going down
-March 2002
we sent 40
spyrus units out to the polls for the March Primary and there were 20 for the
polls and 20 backups - of those 7 failed - died- had squares going across
them - we changed out batteries after they were replaced and it didn't help
Are these units
permanently hooped? Please send all
7 units up to Vancouver, and we will take a look at them.
One thing
that we noticed was they were in the same geographic area - (spooky) and they
were very close in sequence numbers 196-200 and a couple others.
Could be a bad run, indeed. But it is odd that they would break mid
stride, rather than not work at all.
Having a Spyrus break while using it is a lot like having your hand
calculator break while using it.
There just isn’t a lot to them to break.
I do not
think that we should have to rely on more than one backup for each location and
if that is the case
I have always advocated
three in a polling place given what they cost, but the sentiment is
shared. I would rephrase this
sentence as “7/40 failure rate is not acceptable”.
we need to
rethink our using the Spyrus at all -
When you have finished
rethinking, let us know your conclusions.
The fact
that there were 8 keys being used may have something to do with it - but I do
not know - and if it does why didn't all of them fail
Maybe. Good identification of differences from
previous installs. The units have
been very reliable up until now.
We need to
determine the cause and the solution- I have returned the questionable units to
TX and hope to have some resolution -
Damn. Ian, please reroute.