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# RE: AccuVote-TS Quality Production Stop - Reboot Issues

- To: <support@gesn.com>
- Subject: RE: AccuVote-TS Quality Production Stop - Reboot Issues
- From: "Jeff Hintz" <jhglobal@earthlink.net>
- Date: Tue, 12 Mar 2002 18:30:08 -0600
- Cc: "'Steve Moreland'" <stevem@gesn.com>, <ian@gesn.com>
- Importance: Normal
- In-reply-to: <AD3B4947E160D5119EB500B0D0F0460B01706826@msexch10.diebold.com>

What about the AVTS units that have already been shipped to customers??? Do these units have the possibility of having this problem??? We have elections on this equipment on April 3rd in Johnson County, KS and Early Voting starts on April 17th in Shelby County, TN.
Jeff

> -----Original Message-----
> From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Hartzell, Cindy
> Sent: Tuesday, March 12, 2002 3:23 PM
> To: 'support@gesn.com'
> Cc: 'Steve Moreland'; 'ian@gesn.com'
> Subject: FW: AccuVote-TS Quality Production Stop - Reboot Issues

> Support Team,

> Recently manufacturing has experienced certain in-process product failures with the AccuVote-TS machines. Our preliminary assessment is that this may be caused by motherboard related issues such as machine freezing-up, start-up error that yields machine lockup, and machine self re-booting. In addition, we know of at least two other incidents reported in the field.

> In an effort to maintain the highest quality production, effective Monday March 11, 2002, North America Manufacturing will stop production due to the quality product issues described. This stop will be in effect until DES Design (Pat Green's organization) has had an opportunity to further investigate, make a determination as to root cause, and then can supply corrective action to a resolution of the issues reported. DES Design will be working closely with Bill Bleau and our supplier quality engineering organization to identify any component and/or supplier-related issues.

> For those of you unaware of the issues reported, here are some of the symptoms:

> * The AccuVote-TS machine starts, it gets through test, and then it will reboot itself. Once the motherboard is replaced, it seems to take care of the reboot issue. This condition was seen on the motherboard test during our receiving inspection test prior to production and loading of software.

> * The AccuVote-TS machines starts, goes through its initialization, and may freeze itself in the middle of its sequence of events.

> * The AccuVote-TS machine has reportedly rebooted itself and then reports a "cluster error" or a "data error" on the screen with no option of completing its sequence of events.

> Currently, Lexington has experienced this during their receiving inspection and also during testing phases in Production. Most recently, we have also had a few reported instances that took place during out of box audits. In addition, there were 2 units that exhibited these conditions that were seen in the field. Lexington has submitted several motherboards to DES Design for further analysis and review.

> Lexington production will resume once the issues have been identified and a resolution is in place. This will assure that quality product can be built, tested and shipped to our customers to the commitment of a defect-free environment.

> Should you have any further questions, please do not hesitate to contact me directly. Updates will be forthcoming as this situation evolves.

> Cindy Hartzell
> Customer Satisfaction Manager
> North America Manufacturing
> 330/490-5739; vmail 330/490-5777, x5739
> Internet: hartzec@diebold.com
> Mobile: 330/904-7512

- References:
  - FW: AccuVote-TS Quality Production Stop - Reboot Issues
    - From: "Hartzell, Cindy" <Hartzec@diebold.com>

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