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# Re: AVTS modem upload BS 4.3.11

- To: <support@dieboldes.com>
- Subject: Re: AVTS modem upload BS 4.3.11
- From: "Talbot Iredale" <tiredale@dieboldes.com>
- Date: Tue, 5 Nov 2002 14:38:37 -0800
- References: <OHECLFKNKNDGNABLMEIAMEEMCDAA.robertc@dieboldes.com> <003c01c284fc$f68bfe70$1702af0a@dieboldes.com> <000901c28501$66d100f0$800977d8@tari> <004f01c28502$df8947e0$1702af0a@dieboldes.com> <001101c28502$fa63d2b0$800977d8@tari> <005701c28508$50819f60$1702af0a@dieboldes.com> <001901c28508$938429e0$800977d8@tari>

    Tari,

        You are not pinging the modem. You are pinging the machine that is
    connected throught the modem. The machine must already be connected to the
    network via the modem for the ping to work.

    Tab

    ----- Original Message -----
    From: "Tari Runyan" <tarir@dieboldes.com>
    To: <support@dieboldes.com>
    Sent: Tuesday, November 05, 2002 12:18 PM
    Subject: Re: AVTS modem upload BS 4.3.11

    > i understand the concept -  but thru the direct lan -   I can type ping
    > xxx.xxx.x.x but if it is a modem I am pinging  who dials who - or does it
    go
    > out across the phone line? is that clearer - I just cannot conceptualize
    the
    > pinging across modem lines.
    > ----- Original Message -----
    > From: "Talbot Iredale" <tiredale@dieboldes.com>
    > To: <support@dieboldes.com>
    > Sent: Tuesday, November 05, 2002 1:17 PM
    > Subject: Re: AVTS modem upload BS 4.3.11
    >
    >
    > > Tari,
    > >
    > >     'Ping' is a command you execute from the command line in windows.
    > 'Ping'
    > > is used to check to see if a machine is connected to the network.
    > Therefore
    > > if the IP address if the machine you are checking (in this case the AVTS
    > > unit) is 192.168.1.2 you enter 'ping 192.168.1.2'. This is really an
    > > advanced networking command so if you do not know how to use it that is
    > > okay.
    > >
    > > Tab
    > >
    > > ----- Original Message -----
    > > From: "Tari Runyan" <tarir@dieboldes.com>
    > > To: <support@dieboldes.com>
    > > Sent: Tuesday, November 05, 2002 11:38 AM
    > > Subject: Re: AVTS modem upload BS 4.3.11
    > >
    > >
    > > > ok - dumb question - how do you ping with a modem?
    > > > ----- Original Message -----
    > > > From: "Talbot Iredale" <tiredale@dieboldes.com>
    > > > To: <support@dieboldes.com>
    > > > Sent: Tuesday, November 05, 2002 12:38 PM
    > > > Subject: Re: AVTS modem upload BS 4.3.11
    > > >
    > > >
    > > > > The ping is done across whatever connection you have to the AVTS. If
    > the
    > > > > connection is via modem then the ping is done over the modem. If the
    > > > > connection is through a network card then the ping is done over the
    > > > network
    > > > > card.
    > > > >
    > > > > Tab
    > > > >
    > > > > ----- Original Message -----
    > > > > From: "Tari Runyan" <tarir@dieboldes.com>
    > > > > To: <support@dieboldes.com>
    > > > > Sent: Tuesday, November 05, 2002 11:27 AM
    > > > > Subject: Re: AVTS modem upload BS 4.3.11
    > > > >
    > > > >
    > > > > > is the pinging done across the LAN or modem ? if we sucessfully
    ping
    > > > > across
    > > > > > the lan will the modems be ok?
    > > > > > ----- Original Message -----
    > > > > > From: "Talbot Iredale" <tiredale@dieboldes.com>
    > > > > > To: <support@dieboldes.com>
    > > > > > Sent: Tuesday, November 05, 2002 11:55 AM
    > > > > > Subject: Re: AVTS modem upload BS 4.3.11
    > > > > >
    > > > > >
    > > > > > > I have tracked down the problem with RAS (modem) connections on
    > > > Windows
    > > > > > NT.
    > > > > > >
    > > > > > > As Rob determined from testing the issues is with 'Software
    > > > > Compression'.
    > > > > > > This bug is fixed in SP6 but due to the way service packs are
    > > > installed
    > > > > > the
    > > > > > > service pack must be installed AFTER then software it is fixing
    is
    > > > > > > installed. Therefore when RAS is installed on Windows NT SP6
    must
    > be
    > > > > > > re-installed to fix this problem.
    > > > > > >
    > > > > > > I have tested this on a machine here.  What I did was:
    > > > > > >
    > > > > > > 1) Install Windows NT
    > > > > > > 2) Install SP6a
    > > > > > > 3) Install RAS
    > > > > > > 4) Tried to connect from the AVTS to the WinNT machine.
    > > > > > > 5) Tried to ping the AVTS and failed.
    > > > > > > 6) Re-installed SP6a
    > > > > > > 7) Connected AVTS to WinNT
    > > > > > > 8) Tried to ping the AVTS unit and succeeded.
    > > > > > > 9) Uploaded from the AVTS unit to GEMS and succeeded.
    > > > > > >
    > > > > > > Hope this helps.
    > > > > > >
    > > > > > > Tab
    > > > > > >
    > > > > > >
    > > > > > > ----- Original Message -----
    > > > > > > From: "Robert Chen" <robertc@dieboldes.com>
    > > > > > > To: <support@gesn.com>
    > > > > > > Sent: Monday, October 28, 2002 1:30 PM
    > > > > > > Subject: AVTS modem upload BS 4.3.11
    > > > > > >
    > > > > > >
    > > > > > > >
    > > > > > > >
    > > > > > > > Hi,
    > > > > > > >
    > > > > > > > Found something interesting here in Alameda County, and want
    to
    > > see
    > > > if
    > > > > > > > anyone has found this in the field.  Especially those of you
    who
    > > are
    > > > > > doing
    > > > > > > > AVTS (we don't do AVOS) modem upload from the precincts.
    > > > > > > >
    > > > > > > > Running:
    > > > > > > > BS 4.3.11
    > > > > > > > GEMS 1.18.14
    > > > > > > > NT 4.0 6a
    > > > > > > >
    > > > > > > > I am dialing the central computer's bank of modems (connected
    > via
    > > > Digi
    > > > > > PCI
    > > > > > > > X/em) and connecting to NT's Remote Access Server.  I have
    > > assigned
    > > > a
    > > > > ip
    > > > > > > > pool (166.107.248.210 to 220) and the AVTS with PCMCIA card
    > modems
    > > > > dial
    > > > > > in
    > > > > > > > okay, and make a connection with the RAS server.  I can see
    the
    > > > > assigned
    > > > > > > ip
    > > > > > > > address to the incoming AVTS unit.  However, when I try
    > uploading,
    > > > it
    > > > > > > gives
    > > > > > > > and error: "no connection to host".  Yes, I have confirmed the
    > > HOST
    > > > > name
    > > > > > > and
    > > > > > > > tried the IP address.
    > > > > > > >
    > > > > > > > I tried pinging the AVTS unit and only get timeouts.  I then
    > tried
    > > > > > > > simulating the connection with my laptop and was able to
    > > > successfully
    > > > > > > > upload.  I was also able to ping my laptop from the server and
    > > vice
    > > > > > versa.
    > > > > > > >
    > > > > > > > At this point, I do not think, despite the port information
    > > > displayed
    > > > > by
    > > > > > > RAS
    > > > > > > > Server, that the AVTS was taking the ip address.
    > > > > > > >
    > > > > > > > I am sure I am probably doing something wrong and would
    > appreciate
    > > > > some
    > > > > > > > enlightenment.
    > > > > > > >
    > > > > > > > rob chen

- Follow-Ups:
  - Re: AVTS modem upload BS 4.3.11
    - From: "Tari Runyan" <tarir@dieboldes.com>

- References:
  - Re: AVTS modem upload BS 4.3.11
    - From: "Talbot Iredale" <tiredale@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Tari Runyan" <tarir@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Talbot Iredale" <tiredale@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Tari Runyan" <tarir@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Talbot Iredale" <tiredale@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Tari Runyan" <tarir@dieboldes.com>

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