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# Re: NT Service Pack Updates

- To: <support@gesn.com>
- Subject: Re: NT Service Pack Updates
- From: "Steve Knecht" <skglobal@earthlink.net>
- Date: Tue, 30 Oct 2001 13:28:13 -0800
- References: <002401c16177$ad912e60$4303a8c0@riker>

Robert, I applaud your pro-active stance with this. And we need more information. Perhaps you could put out an email after review by Don/software group that explains: 1. Do you want help from sales on this, or is this only a support item. 2. How would we check to see what service pack they are presently using? 3. Specifically, what site do they go to, what URL address location? 4. What products specifically do we want them to download? 5. Who do you want to install these updates? Is this a Global or customer job? Thanks for your help. ----- Original Message ----- From: Robert McDonald To: Support@Gesn. Com Sent: Tuesday, October 30, 2001 11:18 AM Subject: NT Service Pack Updates I've received several calls over the last couple of weeks from varying counties about problems with their machines. All of the problems seemed to have a common thread. And believe it or not they did, most of the machines that were having problems were running on Service Pack 4 or earlier. This also means that these machines have probably never been updated at all since the machine was installed. So, I would suggest that if a county you know of is running an antiquated service pack you instruct them to download the new service pack from windowsupdate.microsoft.com and also tell them to download any other pertinent (such as Critical Updates, Root Updates, Security Updates, etc.) updates as well. Robert

- References:
  - NT Service Pack Updates
    - From: "Robert McDonald" <rmcdonald@gesn.com>

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