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# Re: GEMS computer maintenance

- To: <support@gesn.com>
- Subject: Re: GEMS computer maintenance
- From: "Steve Knecht" <skglobal@earthlink.net>
- Date: Thu, 29 Mar 2001 09:47:30 -0800
- References: <010001c0b874$8aa37860$3c03a8c0@obrien>

Thank God someone files better than I. Good job Ian. ----- Original Message ----- From: Ian S. Piper To: support@gesn.com Sent: Thursday, March 29, 2001 9:20 AM Subject: RE: GEMS computer maintenance Back in August of 1999, I sent out a document that outlined what DELL can provide for warranties and how to contact them for servicing. Please see the attached PDF file again, for that information. The extended warranty pricing table is out of date, but a phone call by the customer to DELL can get the most recent costs. At least the table gives a ballpark figure (don't quote it). Please keep it in an archive directory in your computer for future reference. Guy: Perhaps you can put this file onto our staff resources site, for those who don't have enough space on their computer to store this file. Ian -----Original Message----- From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Frank Kaplan Sent: March 29, 2001 11:06 AM To: support@gesn.com Subject: RE: GEMS computer maintenance I believe numerous customers have the extended Dell coverage through Wang. Global should have a record of the initial, and extended, warranty contract information. Steve, perhaps you could turn this enquiry over to the assigned Project Manager. Your suggestion for written procedures outlining the process is a good one. This question comes up frequently. -----Original Message----- From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Larry Dix Sent: Thursday, March 29, 2001 10:09 AM To: support@gesn.com Subject: RE: GEMS computer maintenance We assume no liability in such a matter. We do not warranty any computer system. That warranty is between the customer and DELL. After the initial warranty period, the customer must contact DELL to get an extended maintenance agreement Larry J. Dix Vice President of Operations Global Election Systems -----Original Message----- From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Steve Knecht Sent: Thursday, March 29, 2001 10:37 AM To: Global Support Subject: GEMS computer maintenance What does the customer do when they are done with the initial DELL warranty? What is the process they use to get their GEMS computer under maintenance contract? Could support please outline procedures? Steve Knecht Global Election Systems 415-893-9941 office 415-893-9951 fax 415-225-6591 cell

- References:
  - RE: GEMS computer maintenance
    - From: "Ian S. Piper" <ian@gesn.com>

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