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# RE: Manager Card vs Administrator Card

- To: "Support \(E-mail\)" <support@gesn.com>
- Subject: RE: Manager Card vs Administrator Card
- From: "Ian S. Piper" <ian@gesn.com>
- Date: Thu, 30 May 2002 09:19:37 -0500
- Importance: Normal
- In-reply-to: <621FD3E588CC1B47A560B16C666D403903D8CD@msexch15.diebold.com>

I'm moving this to the support list. There appears to be some campaigning going on. I was only aware of the one camp that supported "Supervisor", but there is now a surprise candidate, "Administrator", that has just announced his/her nomination. I believe that the term "Supervisor" was posted to both the support and Sales Lists requesting comments on the use of that term. As there was only limited but positive response (and no other candidates), it was decided that "Supervisor" would be used on the previously known "Manager Cards". "Supervisor" was nominated early due to the fact this term is entrenched in not only the AV-TS software/documentation but also the AV-OS software/documentation. The idea was to create consistency across our product lines. It was a good idea before an unknown campaign was being developed by some special interest groups. Now we may have a real political situation. Since the quiet acceptance of "Supervisor", development has been moving forward with the use of this term on smart card artwork and any other areas that required changes to maintain the desired consistency. When it comes down to a customer wanting a custom term used on their smart cards, there are two factors to consider. One is "the customer is always right" but have them pay for it. I.e., they can pay to have documentation changed and to have smart cards replaced. The other factor is "do we want to support customization in the field?" Consider a first line telephone support person getting calls about Manager Cards, Supervisor Cards, Administrator Cards, Overseer Cards, Top of the Food Chain Cards, and having all of those terms mean the same thing depending on what account he/she is talking to. IMHO, I think we should stick to the one term, "Supervisor." The customers will accept if an outrageous price tag is attached for changing it. Sincerely: Ian S. Piper Diebold Election Systems, Inc. 972.542.6000 -----Original Message----- From: owner-bugtrack@gesn.com [mailto:owner-bugtrack@gesn.com]On Behalf Of Green, Pat Sent: Thursday, May 30, 2002 6:58 AM To: 'bugtrack@gesn.com' Subject: RE: Manager Card vs Administrator Card I hope I am the only one who is confused, but I doubt it. Brian Brucker (DES Procurement) is in the process of changing the Manager cards to Supervisor cards. We were told that Supervisor matched most of the documentation. Which should it be? ...Pat -----Original Message----- From: Nel Finberg [mailto:nel@gesn.com] Sent: Wednesday, May 29, 2002 9:14 PM To: bugtrack@gesn.com Subject: Re: Manager Card vs Administrator Card FWIW this card is universally refered to as Administrator card in our product documentation. Nel ----- Original Message ----- From: Sue Page To: bugtrack Sent: Wednesday, May 29, 2002 6:05 PM Subject: Manager Card vs Administrator Card Maryland joins those requesting that Manager Cards be called Administrator Cards (to achieve standardization of terms). What is the status of this request? Sue Page Maryland Assistant Project Manager Diebold Election Systems, Inc. suep@gesn.com 410-286-2834 cell 443-404-9621 https://www.mdvotes.org/

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