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# RE: Voter Access Cards/Spyrus encoder

- To: <support@dieboldes.com>
- Subject: RE: Voter Access Cards/Spyrus encoder
- From: "Ian S. Piper" <ian@dieboldes.com>
- Date: Tue, 13 Aug 2002 13:29:09 -0500
- Importance: Normal
- In-reply-to: <03b501c242f5$61c757b0$1e02af0a@kclark>

    Can we just drop support for field upgrading old supervisor cards with the
    Spyrus and if any Supervisor cards need upgrading, send them into the
    McKinney depot?

    Or will removing that routine in the Spyrus just mean that something else
    will come up in its place when the user uses one of these cards?

    Ian

    -----Original Message-----
    From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of
    Ken Clark
    Sent: Tuesday, August 13, 2002 1:15 PM
    To: support@dieboldes.com
    Subject: RE: Voter Access Cards/Spyrus encoder

    You are correct this was an issue that came up in the past, but as you
    point out you are running 1.1.3, and I have not heard of the problem
    before with this release.  The problem is that the old-format manager
    cards can be easily misinterpreted by both the ballot station and voter
    card encoder.

    The problem won't be with the Spyrus units themselves, so don't worry
    about the serial numbers in this case.  You could send me the cards, but
    if I look at them I am sure I'll just see what you see.  Best thing you
    can do at this point is "monitor the situation" and see if you can find
    any pattern as to what is happening.  Previously the problem was that
    "virgin cards" right out of the factory were misinterpreted as
    old-format manager cards.  Does it happen with all cards you got from
    "Atlanta warehouse", or just some of them?

    What I would really like to do is just drop support for the old cards so
    this can never happen, but there are so many of the old cards in
    circulation.  I think we need to consider doing this, even if it causes
    some discomfort to users who have not already upgraded their manager
    cards in the field.  (They would have to order new supervisor cards from
    McKinney).

    Ken

    -----Original Message-----
    From: owner-support@gesn.com [mailto:owner-support@gesn.com] On Behalf
    Of Don Vopalensky
    Sent: Thursday, August 08, 2002 2:07 PM
    To: support@dieboldes.com
    Subject: FW: Voter Access Cards/Spyrus encoder

    Has anyone else experienced when trying to create a voter access card,
    the
    message Upgrade Supervisor Card appears.  This was an issue in the past
    but
    thought it was resolved.  The encoder was programmed with 1.1.3, and the
    two
    voter access cards this was experienced with has the numbers of
    DESI642-1123
    VCG SU004Kc0/T=OB on the back. I believe these voter access cards are
    from a
    new batch of cards that we received in the Atlanta warehouse.  I
    experienced
    this message when testing these two voter access cards with every Spyrus
    that I could get me hands on with 1.1.3 loaded.  Unfortunately, I do not
    have any serial numbers of the Spyrus encoders that I confirmed this
    bug.  I
    have the two voter access cards in my possession should I need to send
    them
    for additional testing.

- Follow-Ups:
  - RE: Voter Access Cards/Spyrus encoder
    - From: "Ken Clark" <ken@dieboldes.com>

- References:
  - RE: Voter Access Cards/Spyrus encoder
    - From: "Ken Clark" <ken@dieboldes.com>

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