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# RE: Removing the date on the AV Tapes

- To: <support@gesn.com>
- Subject: RE: Removing the date on the AV Tapes
- From: "Larry Dix" <ljdglobal@gesn.com>
- Date: Thu, 26 Oct 2000 12:13:18 -0500
- Importance: Normal
- In-reply-to: <NDBBLGPLOMMHOMJPHOIPCEGACFAA.tyler@gesn.com>

    After reading all of the threads of this message, I feel bad that I have
    been out of the office for the first part of this week.  The issue being
    that I do not believe that support should ever go on record as saying we
    should make a customer suffer.  I do however, believe in being compensated
    for the valuable time that is spent in regards to a problem that was
    customer created.  If we have the means and knowledge to make that customer
    look good and in turn we are duly compensated, then that is the policy that
    we will follow.  We are a very peculiar organization in the fact that
    sometimes we go out of our way to not bill a customer, when in fact if we
    set the correct expectations with the customer, a bill for our services
    would be welcome in the absence of having the customer look bad.

    -----Original Message-----
    From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of
    Tyler Links
    Sent: Monday, October 23, 2000 11:56 AM
    To: support@gesn.com
    Subject: RE: Removing the date on the AV Tapes

    We should do nothing here.  The client should suffer.  We should not be
    spending valuable time this close to the election creating and installing a
    new ABasic file because the customer's "forgetfulness" (leastways, not
    without charging an obscene amount of money).

    Tyler

    -----Original Message-----
    From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of
    Mike Brown
    Sent: Monday, October 23, 2000 10:29 AM
    To: support@gesn.com
    Subject: Removing the date on the AV Tapes

    Beth Kish in Cobb county has forgotten to change the date in GEMS, and now
    she has a date problem on her AV tapes.  She is becoming very insistent that
    we find a solution for her forgetfulness.  She would be happy if we could
    just remove the date from the tapes all together.  Are we able to modify the
    A-Basic file for her to remove the date stamp on the tape?  What is the best
    course of action. I have already told her we can't be changing anything this
    late in the game, but as usual the client is getting persistent.

    Mike

- References:
  - RE: Removing the date on the AV Tapes
    - From: "Tyler Links" <tyler@gesn.com>

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