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# RE: design issue --TS

- To: <rcr@dieboldes.com>
- Subject: RE: design issue --TS
- From: "Ian S. Piper" <ian@dieboldes.com>
- Date: Fri, 21 Dec 2001 10:16:56 -0600
- Cc: "Pat Green \(E-mail\)" <greenp@diebold.com>, "Dave Pennetta \(E-mail\)" <pennetd@diebold.com>, "Kevin R. Liesner \(E-mail\)" <liesnek@diebold.com>
- Importance: Normal
- In-Reply-To: <NFBBKMOBHKMAAGCKBJFGAEFJCAAA.rodney@dieboldes.com>

I've always been an advocate of tilting the smart card reader (if you care to review previous emails on the subject) but the concept was always denounced. Now that tooling has been created, it would cost a great deal of money to re-design, re-tool, and re-certify. Depending on when these "deals" are due to deliver, the time to get through this process could prevent meeting delivery dates. My understanding of the problem is that the card slot is difficult to see against the black bezel. Here's an option that I've discussed with the smart card reader manufacturer: create the bezel for the smart card reader out of white plastic instead of black. The slot would then be more visible against that color and reduce the opportunity for missing the slot. The manufacturer states there is no problem doing this. We just have to spec the color and expect a little longer lead time on the parts. I think that this is the lowest risk solution in regards to design, certification and delivery. Have a Merry Christmas Ian S. Piper -----Original Message----- From: owner-rcr@dieboldes.com [mailto:owner-rcr@dieboldes.com]On Behalf Of Rodney Turner Sent: December 21, 2001 10:05 AM To: rcr@dieboldes.com Subject: RE: design issue --TS If tilting the reader is not an option, then we need to consider extending the reader out from the unit, or maybe extending the the bottom part of the reader, so that the voter has an easy line to insert the voter card. We may need to include more light pointing to the area or a color code or both. The reader as it stands now is a problem that must be addressed, and addressed quickly. This could be a deal breaker in the upcoming year. -----Original Message----- From: owner-rcr@dieboldes.com [mailto:owner-rcr@dieboldes.com]On Behalf Of Larry Dix Sent: Friday, December 21, 2001 9:49 AM To: rcr@dieboldes.com Subject: RE: design issue --TS This has been discussed with Pat Green. He is aware of the issue of the difficulty in inserting the card due to the limited visibility of the card slot. I do believe the option of tilting the reader was discussed in the design phase. Ian Piper or Jeff Dean may have some technical information as to why the reader could not be tilted. Larry J. Dix Vice President of Operations Global Election Systems -----Original Message----- From: owner-rcr@dieboldes.com [mailto:owner-rcr@dieboldes.com]On Behalf Of Rodney Turner Sent: Wednesday, December 19, 2001 10:06 AM To: rcr@dieboldes.com Subject: FW: design issue --TS Will it be possible to re-design the Card Reader on the R-6 so that it is at an angle. Or maybe extend the bottom part of the reader, and have lights or a color that guides the voter to properly insert the voter card. Right now we are experiencing voters inserting/jamming the voter card in the wrong place. This is a deal breaker. At the moment there are 3 counties ready to buy, Travis, Bexar, and El Paso, who is going county wide. This is worth approximately 15 million dollars to the company. They all want to see a change to the current card reader.

- Follow-Ups:
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- References:
  - RE: design issue --TS
    - From: "Rodney Turner" <rodney@dieboldes.com>

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