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# RE: Early Voting using AVTS - Shelby County, TN

- To: <support@gesn.com>
- Subject: RE: Early Voting using AVTS - Shelby County, TN
- From: "Jeff Hintz" <jeffhintz@gesn.com>
- Date: Thu, 9 May 2002 12:20:32 -0500
- Importance: Normal
- In-reply-to: <005f01c1f785$5a53d8c0$2304a8c0@kclark>

I was not there during the Early Voting Process when they encountered these problems. But while doing some more testing on these units that had these problems, yes I could do the ejection with a paper clip. However, I am not sure whether some of the Poll Workers will be capable of doing this. They even have trouble inserting in a card. But we can put this into the Poll Workers Training class, for the Poll Workers that can do it. Jeff -----Original Message----- From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Ken Clark Sent: Thursday, May 09, 2002 1:14 PM To: support@gesn.com Subject: RE: Early Voting using AVTS - Shelby County, TN Well written Jeff. Attached are my thoughts on the card reader from around January One really good point you raised here though is that you needed to reboot the system to get the card out of the reader. Could you get the card out of the reader with a paperclip instead? Every reboot of the system in the field makes me “uncomfortable”. It’s not that there is a specific problem with rebooting, but if we are going to corrupt the system some day, I bet it is going to happen with a reboot, so I would like to see operating procedures keep that to a minimum. Ken -----Original Message----- From: owner-support@gesn.com [mailto:owner-support@gesn.com] On Behalf Of Jeff Hintz Sent: Thursday, May 09, 2002 7:11 AM To: support@gesn.com Subject: RE: Early Voting using AVTS - Shelby County, TN Sorry, I meant the new R-6 AVTS units. Jeff -----Original Message----- From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Jeff Hintz Sent: Wednesday, May 08, 2002 8:48 PM To: Support Team Subject: Early Voting using AVTS - Shelby County, TN Here is a general summary for the Shelby County Primary Election on May 7th, 2002. Shelby County used 133 new R-4 AVTS units for Early Voting. They started on April 17th in the Election Office with 7 units. Then on April 26th, they added their other 18 sites, with 7 units each. They finished Early Voting on May 2nd. They had 9 units that had problems during the Early Voting Process. There were 3 units that would not release the Voter Card after voting. It looks like 1 of the Card Readers has been installed too tight because when you insert a card there is friction when inserting the card and then when it ejects, it simply stays in the card reader, you then have to pull on the card while rebooting the system in order to get the card out. There are 2 other units that have no friction problem, but it looks like the card reader needs the spring or whatever ejects the card to be tightened/strengthened, because the card reader does not eject the card far enough out of the reader, and then the card is stuck in the reader, then having to pull on the card while rebooting the system. There are 3 units that do a continuous boot, when starting the system. Once I inserted a PCMCIA card the continuous boot stopped, however the poll workers did not remove the PCMCIA card and reinsert it, which might have resolved the problem. There are 2 units that went completely blank, and will not boot up. There is 1 unit that boots, but the screen is a rainbow of colors and cannot be seen. Obviously all of these units will be shipped back to McKinney for repair and maintenance. I just wanted to give everyone that will be using AVTS units in the future, a heads up of possible problems you may encounter. Also, this represents about a 7% failure rate. Is there anything that the manufacturing plant can do to improve these problems. If we install 19,000 units in Georgia, then we are looking at having to repair over 1300 units after their first election. Other than machine problems and the Table Top Card Reader/New Smart Card problems. Everything else went fine. The loading up of all 133 PCMCIA cards, accumulating results, and Central Count all worked without a hitch. Jeff Hintz Diebold Election Systems 405 N. 115th Street Omaha, NE 68154 (402) 697-7171 office (402) 697-7166 fax (402) 871-3346 cell

- References:
  - RE: Early Voting using AVTS - Shelby County, TN
    - From: "Ken Clark" <ken@gesn.com>

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