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# RE: Instructions Screen

- To: <support@dieboldes.com>
- Subject: RE: Instructions Screen
- From: "Ken" <ken@dieboldes.com>
- Date: Fri, 13 Dec 2002 10:58:25 -0800
- Importance: Normal
- In-reply-to: <LGEBJLEPICBGOLMNFIKCEEINCFAA.spdiebold@earthlink.net>

Sue, You can usually get better service by posting your questions to the support list rather than sending them to Tab. Jeff Hintz's assessment is most likely correct, as is usually the case. The VCE does not store the EID, so even though the EID is different, it wouldn't have made any difference. I have opened a VCE RCR on your behalf: "Program EID onto smart card". It is RCR#2371. Ken -----Original Message----- From: Sue Page [mailto:spdiebold@earthlink.net] Sent: Friday, December 13, 2002 8:58 AM To: ken@dieboldes.com Subject: FW: Instructions Screen Ken: I haven't heard back from Tab on this one. Any thoughts? Sue -----Original Message----- From: Sue Page [mailto:spdiebold@earthlink.net] Sent: Thursday, December 05, 2002 2:15 PM To: Tab Iredale Subject: Instructions Screen Tab: Prince George's County still wants to know how the partisan designation showed up on the Instructions Screen during the General Election. Jeff Hintz offered the following explanation: Prince George's County experienced the occurrence of the Party designation displaying on the Instructions page during the General Election. There is no way to know for certain what happened. However, Jeff Hintz, the Elections Support Specialist assigned to Prince George's County, surmises that the problem was that the Encoder was not re-programmed from the Primary to the General Election. Jeff had an Encoder that was programmed for the Primary, and was able to demonstrate that it worked in the General Election, and executed the Ballot. However, the Party designation, left over on the Encoder from the Primary, displayed on the Instructions screen. This was resolved immediately by reprogramming the Encoder with the Master Voter Access Cards, which had been created and sent in the Judges cases. Prince George's County does not accept this as an explanation. The EID is not the same in the Primary and General election. They attempted, but were not able, to duplicate this condition. Kerry Martin suggested that the label for the Vote Center is where the Instructions screen pulls this information. Can shed any light on this? Jane has copies of the election, if you need to see it. Thanks, Sue Sue Page Election Implementation Project Manager Diebold Election Systems, Inc. suep@dieboldes.com cell 443-404-9621 https://www.mdvotes.org/

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