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# RE: IMPORTANT FOR ALL CANADIAN TRAVELLERS RENTING VEHICLES!!!!!!!! FW: Certificates for Car Rental Insurance-Fall Elections 2002

- To: <support@dieboldes.com>
- Subject: RE: IMPORTANT FOR ALL CANADIAN TRAVELLERS RENTING VEHICLES!!!!!!!! FW: Certificates for Car Rental Insurance-Fall Elections 2002
- From: "Bonnie Merritt" <bonnie@dieboldes.com>
- Date: Fri, 1 Nov 2002 13:42:57 -0800
- Importance: Normal
- In-reply-to: <011401c281e9$ff27d9c0$1a02af0a@dieboldes.com>

Clarification from Crawford & Co is below: Hello to all: I apologize for the confusion -- I should have told Tracy that it is suggested that when renting a vehicle outside of the U.S. AND Canada liability and physical damage coverage should be purchased from the rental agency. However, when a resident of the U.S. has to take a trip to Canada and needs proof of insurance, a call should be placed either to Corporate Risk Management in No. Canton, OH or to Cynthia Santiago at Marsh, Cleveland, OH (216) 937-1515 to request a Canadian "Non-Resident" Auto I.D. Card (at least 10 days prior to the trip). Sandy Sochocki I just had a conversation with Sandy Sochocki from Crawford & Co, if an incident happens contact Crawford & Co. at 800-845-7814. Crawford & Co. will deal with the car rental agency for us whether the claim be auto liability or physical damage claim. You will need to know your cost center number which is listed below in Tracy's email. [Bonnie Merritt] -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Ataa A. El-Ganayni Sent: Friday, November 01, 2002 1:03 PM To: support@dieboldes.com Subject: RE: IMPORTANT FOR ALL CANADIAN TRAVELLERS RENTING VEHICLES!!!!!!!! FW: Certificates for Car Rental Insurance-Fall Elections 2002 Unfortunately this is NOT what Tracy Flag said, it's only small part of it and a misleading one. Below is her email with the important sections highlighted. The statement explicitly excludes all other countries (other than US.) I'm personally not going to rely on Diebolds' insurance after this mess. I'm however writing this because I've seen what happens to employees (in other companies)renting cars in business trips and end up, in case of an accident, with a policy that did not entirely cover them. I DO hope no one in the upcoming election end up in this situation. Ataa -----Original Message----- From: owner-announce@dieboldes.com [mailto:owner-announce@dieboldes.com]On Behalf Of Tracy Flagg Sent: Tuesday, September 17, 2002 7:43 AM To: Announce@dieboldes.com Subject: Crawford & Co. This information is sent in an effort to clarify the procedures involved with car rental insurance options and actual accident claims. The US toll-free number for Crawford claims reporting is 800-845-7814. This number should also work in Canada; however, there is a secondary number for Canada which is 888-368-8858. We also suggest that liability and physical damage insurance be purchased when renting a vehicle in any country outside the US. Diebold's insurance covers liability only and any other risk will be covered by Diebold Election Systems and charged to the department's cost center. The US toll-free number for Crawford claims reporting is 800-845-7814. This number should also work in Canada; however, there is a secondary number for Canada which is 888-368-8858. We also suggest that liability and physical damage insurance be purchased when renting a vehicle in any country outside the US. You do not need to take the additional insurance offered by the rental company. However, if an accident occurs, you will still need to contact Crawford & Co. first, no matter what the damage to what vehicle. This information is in your insurance packet you received earlier. Below are the location codes for DES employees for future reference. You will need this code if a call is ever placed to Crawford for an auto liability/physical damage claim. Diebold Election Systems, McKinney, TX 20-2010 Diebold Election Systems, S. San Francisco, CA 20-2020 Diebold Election Systems, Everett, WA 20-2030 Diebold Election Systems, Vancouver, Canada 20-2040 Diebold Election Systems, Omaha, NE 20-2050 If you have any questions, please let me know. Tracy Flagg Human Resources Diebold Election Systems tracy@dieboldes.com -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Ken Sent: Friday, November 01, 2002 12:28 PM To: support@dieboldes.com Subject: RE: IMPORTANT FOR ALL CANADIAN TRAVELLERS RENTING VEHICLES!!!!!!!! FW: Certificates for Car Rental Insurance-Fall Elections 2002 From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Greg Forsythe Sent: Friday, November 01, 2002 9:36 AM To: Support Subject: IMPORTANT FOR ALL CANADIAN TRAVELLERS RENTING VEHICLES!!!!!!!! FW: Certificates for Car Rental Insurance-Fall Elections 2002 Importance: High Enough with the exclamation marks already. ADRIANA BOLIVAR, THE DIEBOLD CONTACT AT MARSH CANADA LIMITED, 416 349-4745, (COMPANY INSURANCE) HAS STATED THAT: 1. THE VEHICLE MUST BE LEASED IN THE NAME OF DIEBOLD COMPANY OF CANADA LIMITED 2. ANY DAMAGE TO THE RENTAL VEHICLE IS NOT COVERED. POLICY STATES PHYSICAL DAMAGE NOT COVERED. The assumption would be that the rentor should purchase coverage at the outrageous rates from the car rental company. Why do you make this assumption? Read the statement sent be Tracy Flag to the announce list Sept 17 subject “Crawford & Co.” It reads: Diebold's insurance covers liability only and any other risk will be covered by Diebold Election Systems and charged to the department's cost center. What part of this is unclear? Any other risk will be covered by Diebold Election Systems (or in your case, Diebold Election Systems Canada). Ken

- References:
  - RE: IMPORTANT FOR ALL CANADIAN TRAVELLERS RENTING VEHICLES!!!!!!!! FW: Certificates for Car Rental Insurance-Fall Elections 2002
    - From: "Ataa A. El-Ganayni" <ataa@dieboldes.com>

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