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# RE: Modems not Responding 1-17-3

- To: <bugtrack@dieboldes.com>
- Subject: RE: Modems not Responding 1-17-3
- From: "Ian S. Piper" <ian@dieboldes.com>
- Date: Mon, 11 Sep 2000 11:12:07 -0500
- Importance: Normal
- In-Reply-To: <NCBBKBBOCKMACPOAFCEHEEKBDFAA.mike@dieboldes.com>

Is this "USRobotics Total Control MP/16 v.34 modem bank" a configuration that we have setup before and approved for use with GEMS?
Ian

> -----Original Message-----
> From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Mike Brown
> Sent: September 11, 2000 10:49 AM
> To: Bugtrack@Gesn. Com
> Subject: Modems not Responding 1-17-3
> Location: Ottawa
> Ottawa has been have some problems with their Modem bank not responding to GEMS.
> Up until now they have been using VTS. They have now upgraded to GEMS 1-17-2. The Modem bank is 2xUSRobotics Total Control MP/16 v.34 modems (configured as Courier v.34) for a total of 32 modems.
> When the ports are activated the Modem status stays at Connecting to Modem. It has been left on for approximately 10 minutes and still say connecting to Modem.
> I have attached the Manual for the USR Modem Bank.
> Here is some background and testing that Dennis has done.

> Hey Mike

> They were running VTS, using the Digi Board in the server connected to

> 1xDigi Ports/16em (serial box) and 12 external modems connected to the Digi

> Ports... They were not using our current USRobotics Total Control MP/16 v.34

> stack modems...

> I did some more testing this morning... Here's a description of the test:

> - We currently have a Digi card in the Server, connected to 2xDigi

> Ports/16em (serial box = 32 ports), connected to 2xUSRobotics Total Control

> MP/16 v.34 stack modems (16 modems on each box = 32 modems)

> - Test #1:

> I used a separate external 56k USRobitcs modem, connected to 1 port on the

> Digi Ports/16em serial box, GEMS recognized it and worked

> - Test #2:

> I connected 1 of the modems from the USRobotics Total Control MP/16 v.34

> stack modems box, connected it directly to Com1 on the server, GEMS did not

> recognize it...

> Problem is with GEMS and the USRobotics Total Control MP/16 v.34 stack

> modems, not the DIGI card or the serial box...

> I'm going to verify my dip switches and modem configurations on these

> USRobotics Total Control MP/16 v.34 stack modems..

> Any other suggestions would be appreciated...

> Thanx Mike

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  - RE: Modems not Responding 1-17-3
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  - Modems not Responding 1-17-3
    - From: "Mike Brown" <mike@dieboldes.com>

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