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# Re: Error in starting RAS

- To: <support@dieboldes.com>
- Subject: Re: Error in starting RAS
- From: "Talbot Iredale" <tiredale@dieboldes.com>
- Date: Tue, 24 Sep 2002 15:34:54 -0700
- References: <NFEJJBBFDHGKNKDBFCODMECLCDAA.jamesrellinger@dieboldes.com>

> > > That is probably the easiest way to fix the problem. As long as you do not go into the "Advanced" options on the Transfer setup page you should be okay. Talbot Iredale, P.Eng. Sofware Development Manager Diebold Election Systems Phone (604) 261-6313 Fax (604) 261-9226 ----- Original Message ----- From: James Rellinger To: support@dieboldes.com Sent: Tuesday, September 24, 2002 1:04 PM Subject: RE: Error in starting RAS This is the first report of this error I have seen in Georgia. Should I blow the FFX partition away and rebuild the R6? Please advise. Best Regards, James P. Rellinger, MCSE Manager of Engineering, Georgia Operations Diebold Election Systems (770) 231-6468 @@@@@@@@@@@@@@@@@@@@ -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Jason Wong Sent: Tuesday, September 24, 2002 2:02 PM To: support@dieboldes.com Subject: RE: Error in starting RAS Just as a note, further down the report in Bugzilla, the bug was stated to be actually fixed in BS 4.1.14. Jason -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of James Rellinger Sent: September 24, 2002 10:49 AM To: support@dieboldes.com Subject: RE: Error in starting RAS Hmmm...That was the message as was reported by the County Elections Officer. I had her read it to me right from her AVTS R6 screen. I have viewed the posted report as follows:
> > >     Gems 1.18.11
> > >     Win CE 3.0 July 5, 2002
> > >     Windows XP
> > >     Tab is aware of this problem but I'm entering it into Bugzilla.
> > >     Configured the TS and Windows XP to use RAS. >From the TS when I click
> > >     on 'Connect' I get an error msg saying 'Ras unable to connect.  Incorrect setup
> > >     information specified.'
> > > Additional Comments From Talbot R. Iredale 2002-07-15 19:49
> > >     This is now fixed and will be in BS 4.1.13.
> > >     The problem was that the RAS Phone entry was being corrupted because the
> > >     totalLen variable was not being set before saving.
The software/firmware combinations providing my end-user's error are listed below. How do I proceed from here? Please advise. · Windows 2000 Server · GEMS 1.17.17 · WinCE 3.0 · Ballot Station 4.1.11 Best Regards, James P. Rellinger, MCSE Manager of Engineering, Georgia Operations Diebold Election Systems (770) 231-6468 @@@@@@@@@@@@@@@@@@@@ -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Ken Sent: Tuesday, September 24, 2002 12:40 PM To: support@dieboldes.com Subject: RE: Error in starting RAS Curious: what is the actual error message? “Wrong information specified” or “incorrect set-up information specified”? My search yesterday came up empty when I did a search on the former, as reported by James. Ken -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Talbot Iredale Sent: Tuesday, September 24, 2002 9:17 AM To: support@dieboldes.com Subject: Re: Error in starting RAS This bug was reported and fixed. See http://staff.dieboldes.com/bugzilla/show_bug.cgi?id=1358 Talbot Iredale, P.Eng. Sofware Development Manager Diebold Election Systems Phone (604) 261-6313 Fax (604) 261-9226 ----- Original Message ----- From: James Rellinger To: Diebold Support Sent: Monday, September 23, 2002 12:15 PM Subject: Error in starting RAS Team; I have taken a support call from a Georgia user who has reported the following error on the AVTS R6 unit: · Error in starting RAS. Wrong information specified. This is on WinCE 020808 / BS 4.1.11 using the 56k PCM/CIA MODEM. I have checked all the user entry data for phone number, host name, username and password. The unit pops this dialog box within moments of the command to dial. This is a confirmed analog phone line. Please advise. Best Regards, James P. Rellinger, MCSE Manager of Engineering, Georgia Operations Diebold Election Systems (770) 231-6468 @@@@@@@@@@@@@@@@@@@@

- References:
  - RE: Error in starting RAS
    - From: "James Rellinger" <jamesrellinger@dieboldes.com>

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