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# Re: Ts units modem in and phone just rings - OS units modem in fine

- To: <support@dieboldes.com>
- Subject: Re: Ts units modem in and phone just rings - OS units modem in fine
- From: "Tari Runyan" <tarir@dieboldes.com>
- Date: Wed, 30 Oct 2002 15:39:27 -0700
- References: <NFEJJBBFDHGKNKDBFCODKEDLCEAA.jamesrellinger@dieboldes.com>

excellent suggestion - especially if the customer SWEARS the phone line is fine Thanks ----- Original Message ----- From: James Rellinger To: support@dieboldes.com Sent: Wednesday, October 30, 2002 3:20 PM Subject: RE: Ts units modem in and phone just rings - OS units modem in fine Tari; You might try to place an analog telephone on the server side, dial up the GEMS from the AVTS R6, answer the analog phone manually and listen for a MODEM tone emanating from the AVTS R6. This would help narrow things down a bit. I had a bad analog line in my lab here in Georgia. The GEMS hosted external MODEM would not answer until BellSouth fixed my phone line. James Rellinger -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Tari Runyan Sent: Wednesday, October 30, 2002 4:43 PM To: support@dieboldes.com Subject: Re: Ts units modem in and phone just rings - OS units modem in fine ----- Original Message ----- From: Green, Pat To: 'support@dieboldes.com' Sent: Wednesday, October 30, 2002 1:39 PM Subject: RE: Ts units modem in and phone just rings - OS units modem in fine I took your statement literally that "the TS units just ring and ring". Do you know that is what is really happening? when they dial the line form a handset it rings and rings - after uploading an AccuVote OS. The settings have been checked at both the Gems end and the TS end and I am of the opinion that it may be a bad modem card - since it worked fine from another office across town using a TS and a different modem card. Thanks for the input. we'll track it down If GEMS answers, connects, and then disconnects there are many more possibilities. T -----Original Message----- From: Tari Runyan [mailto:tarir@dieboldes.com] Sent: Wednesday, October 30, 2002 3:21 PM To: support@dieboldes.com Subject: Re: Ts units modem in and phone just rings - OS units modem in fine no - checked that - what about remote access in W2000 ----- Original Message ----- From: Green, Pat To: 'support@dieboldes.com' Sent: Wednesday, October 30, 2002 1:08 PM Subject: RE: Ts units modem in and phone just rings - OS units modem in fine Wrong phone number? The modem can't know who's calling until it answers so it can't "not answer" just for TS's. ...Pat -----Original Message----- From: Tari Runyan [mailto:tarir@dieboldes.com] Sent: Wednesday, October 30, 2002 3:00 PM To: SUPPORT (E-mail) Subject: Ts units modem in and phone just rings - OS units modem in fine Does anyone know why the OS units can dial in and upload fine in W2000 and 1-17-23 but the TS units just ring and ring and message says no carrier detected ? Same phone number - same database - same modems - is there something I am missing here? Thanks Tari

- References:
  - RE: Ts units modem in and phone just rings - OS units modem in fine
    - From: "James Rellinger" <jamesrellinger@dieboldes.com>

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