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# Re: Customer Question - Minn. Demo

- To: <support@gesn.com>
- Subject: Re: Customer Question - Minn. Demo
- From: "Ian S. Piper" <ian@gesn.com>
- Date: Wed, 30 Jun 1999 15:53:35 -0500

> >> What is the cost of read head replacement?

The cost to replace an end-user customer's AccuVote Visible Light Reader is US$1650.00 plus labor (@ US125.00 per hour).

> >I believe there is some kind of standard maintenance agreement that includes
> >free upgrades.

There are no free upgrades to hardware. First year warranty applies to AccuVote, Accu-Vote-TS, AccuFeed, and Ballot Box. You can purchase extended warranties only on AccuVote and AccuVote-TS. Warranty repair covers the cost to repair and replace parts but does not cover the shipping to McKinney or damage resulting from abuse or mishandling (e.g., dropping the unit, etc.).

> Barry would know better than I what that agreement is (I
> >think 15%-17%, but I don't really know).

Pricing for extended warranties requires individual quoting for each customer account. Larry Ensminger can answer questions on extended warranty quoting.
Ian

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